The artist retains the copyright of any work designed and/or created by Laura Jayne Design. This includes the right to use an image of the work for portfolios, website or social media. The client does not have the right to sell copies of the work in any way without permission from the artist.

The artist also retains the reproductive rights for any original artwork, commission or mural.

This applies to original artwork, prints, commissions and murals.

All photos and videos created and published on any Laura Jayne Design platform are owned by the artist. Anyone must obtain permission from the artist before use.

This also applies to any reference, ‘in progress’ or completion photos take for any original art work, print, commission or mural.

Laura Jayne Design (the artist) will need to collect the following information for all purchases: client’s name, email address and postal address. This information will be used to send order confirmations or invoices and the ship any product. Once orders are completed, any information will be stored in Shopify only, in accordance with their policies.

For those joining the mailing list, names and email address will be retained on Shopfiy’s email portal and app to enable newsletters to be shared.

All payment information falls under the data protection set up by Shopify payments.

To start the commission process, a conversation will take place between the artist and client to develop a rough idea for the design. Using the client’s ideas and specifications, the artist will then create a design that will then be shared with the client. At this stage, any alterations can be made to the design. Once the design has been agreed, the client will receive a quote for the work and a contract will need to be signed to finalise the agreement. All details are to be agreed by the time of quotation before payment. A target completion and shipping date (and method) will also be agreed at this time.

Payments are to be made in installments with a 50% non-refundable deposit to be paid at the quotation stage to secure your booking. The final payment (50%) is to be paid when the painting is completed. Final payments will need to be paid within 30 days of completion before the painting is shipped to the client.

Once work commences on the commission, progress photos and/or videos will be sent to the client. At this stage, only minor alterations can be made to the design content.

If the final payment has not been made within the 30 day window, the artist reserves the right to publicly sell the painting, unless an agreement is made beforehand. If the client isn't happy with the final product, despite additional , imor alterations, then the final payment will not need to be paid. However, the deposit will not be refundable and the product will not be shipped to the client, In these circumstances, if the product is deemed acceptable for public sale, it will then be placed in sale.

The artist reserves the right to share ‘art in progress’ and completion photos and/or videos on social media unless the client expresses this not to be done, for example for a gift. If the work is for a gift, no photos or videos will be published until after the gift has been received.

All paintings will be produced on a high quality canvas (exact sizing, format and thickness to be determined with client). The finished product will then be varnish (if appropriate) to increase protection from dirt, dust or UV damage.

The artist holds any copyright and reproductive rights for any commission.

To start the process, the client will be asked to fill in a questionnaire detailing wall specifications, schedules for paintings and any ideas they may have. A intro phone or video call with then allow the artist and client to develop the idea further. From this call, the artist will be able send an initial rough quote for the mural. If the client is content with the estimated quote, a visit to the mural location will allow the artist to see the space, take photos and measurements to fully develop a design.

Post the visit, the artist will design the mural and send it to the client for approval. At this time, any alterations may be made to the design. A full quote will also be sent during this time. Please note, the initial quote is just an estimate and the full final quote may differ slightly from this.

You’ll then have 10 working days to review the design and quotation. During this time any alterations can be made to the design. Once you are happy with the design and costings, we can then look to schedule in painting days/times. At this stage, a contract will need to be signed and a 50% deposit paid to secure your commission.

Please note, paintings times can be booked according to preferences with consideration for travel time. Typically, Laura Jayne works between 8am and 8pm Monday to Saturday (other work commitments dependent).

The final payment (50%) is to be paid when the mural is completed. Final payments will need to be paid within 10 working days after completion.

The artist reserves the right to take any ‘in progress’ or completion photos and/or videos for social media, website and portfolio purposes. Permission will be obtained from the client before any content is published.

Please note, commissions are primarily available for those living in Norfolk, Suffolk and Cambridgeshire due to travel distance from our base in Norwich. If you live further than this, please still get in touch and we can look at possible travel and hotel arrangements (additional costs may be applied).

The artist holds any copyright and reproductive rights for any commission.

We deliver artwork to almost every country in the world. If your address is not accepted at checkout, please contact us at info@laurajaynedesign.org and we will try to find a solution.

Order processing and shipping is estimated to take between 7-14 working days in the UK and up to 21 days for any international purchases. If you purchase tracked shipping, you will receive a tracking number via email when your order has been dispatched.
All shipping fees are regularly reviewed to coincide with Royal Mail’s postal prices.

If the shipping address you filled in when purchasing any product is incorrect you will either need to go to said address to retrieve the product or reorder to the correct address. Orders with the wrong address will not be issued refunds or replacements. 

All customers have the right to cancel or return their order within 14 days of purchase. Initially, please contact us at info@laurajaynedesign.org to see if we can resolve any issues. A receipt or proof of purchase will also be required. If a return is still required, we will send instructions on how and where to send your package. Return shipping will not be covered by the business and should be organised and paid for by the client.

When returning orders, any pieces must be returned within 14 working days in the same condition as you received them- unused and in its original packaging. Once we have received your returned item, and confirmed its status (without damage), we will let you know if the refund has been approved or not. If approved, a refund will be issued within 10 working days. Items sent back without first requestion a return will not be accepted.

We do our best to ensure colour accurate photography and descriptions with all products. We recommend products are viewed on multiple devices to minimise variation in colour calibrations. Please do also make sure to fully read any descriptions of the product before purchasing.

In the unlikely event orders are received damaged, please contact us with pictures of the damage so we can find an appropriate solution. 

Please note, certain items cannot be returned, such as original artworks or custom products (such as commissions). Please see custom artwork and mural T&Cs for more details on this.

If the shipping address you filled in when purchasing any product is incorrect you will either need to go to said address to retrieve the product or reorder to the correct address. Orders with the wrong address will not be issued refunds or replacements.